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Privacy Policy

Last Updated: March 25, 2026

1. Information We Collect

When you opt in to our text message service, we collect:

• Your first and last name
• Your mobile phone number
• Date and time of consent
• IP address (for security purposes)

2. How We Use Your Information

We use your information solely to:

• Send you healthcare reminders and updates via SMS
• Communicate important health information from your care team
• Comply with legal and regulatory requirements
• Maintain records of consent

3. Who We Share Information With

Your information may be shared with:

• Healthcare Providers: Your care team and affiliated medical professionals
• Service Providers: Twilio (our SMS platform) to deliver messages
• Legal Requirements: When required by law or to protect rights and safety

We do NOT sell your personal information to third parties.

4. HIPAA Compliance

We handle all protected health information (PHI) in accordance with HIPAA regulations. Text messages may contain health-related information. By opting in, you consent to receive such information via SMS, understanding that standard SMS is not encrypted.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits
• Secure data storage with HIPAA-compliant partners

6. Your Rights

You have the right to:

• Opt Out: Reply STOP to any message to unsubscribe
• Access: Request a copy of your information
• Correction: Request corrections to your information
• Deletion: Request deletion of your information (subject to legal requirements)

7. Data Retention

We retain your information for as long as you are subscribed to our service, plus:

• Consent records: 7 years (regulatory requirement)
• Message logs: 90 days (unless required longer for compliance)

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via text message or email.

10. Contact Us

For questions about this Privacy Policy or your information, contact us at:

CasRes
Email: privacy@casres.com
Phone: (555) 123-4567
Mail: [Your Practice Address]

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